FAQ

You can find the answers for frequently asked questions here

What advantages does the Cryptember Bot offer over the native exchange app that make it worth using?
Why don't you have a free version?
I care about the security, how can I be sure that the bot cannot withdraw my assets once I provide it with my own API keys?
Some trade apps have been compromised by hackers who gain unauthorized access to sensitive information and execute trades on behalf of users. What measures do you have in place to address such security concerns?
Can I use Cryptember on multiple devices simultaneously?
Does Cryptember support trading with leverage?
What advantages does the Cryptember Bot offer over the native exchange app that make it worth using?

The Cryptember Bot offers several advantages over the native exchange apps, including advanced trading features, real-time market insights, PnL calculations, automated strategies and a user-friendly interface, providing more efficient and comprehensive trading tools. Additionally, our users have the opportunity to connect with the creators through Telegram, enabling them to report issues or suggest additional features for Cryptember that could enhance their trading experience. We highly value such requests as they contribute to a better understanding of our clients’ needs and serve as motivation for us to continuously enhance and improve the product

Why don't you have a free version?

Developing and maintaining a trading bot involves substantial resources, encompassing ongoing research, updates, and infrastructure costs. However, as an alternative, we are pleased to offer all our users a FREE complimentary one-month PRO subscription upon initiating the bot in Telegram, allowing them to explore its advanced features and capabilities at no cost.

I care about the security, how can I be sure that the bot cannot withdraw my assets once I provide it with my own API keys?

No third-party app can withdraw the assets unless the user grants permission to do so. The Cryptember bot doesn’t do any deposit/withdraw operations with our users’ wallets and we highly recommend not granting such permission to any app including the Cryptember.  Our trading bot is designed with the primary goals of empowering users to optimize their trading experience, maximize profitability, and simplify trading processes, prioritizing transparency and trust to ensure the security and well-being of our users’ funds. In this article, it is described how to create the API key in order to use Cryptember.

Some trade apps have been compromised by hackers who gain unauthorized access to sensitive information and execute trades on behalf of users. What measures do you have in place to address such security concerns?

The key advantage of Cryptember lies in its nature as a Telegram bot, providing enhanced security through Telegram itself, rendering it resistant to breaches or phishing attempts. Even in the event of unauthorized access to your Telegram account, the password to execute trades within the bot expires every 24 hours, preventing any malicious activity on your portfolio. The security extends to our servers; even if the database was compromised, no trade information is stored there. We do not retain Trade API keys or user passwords in our database. These keys are further protected by passwords and encoded, ensuring a significant time investment for potential decoding, if possible at all.

Can I use Cryptember on multiple devices simultaneously?

Yes, you can surely use multiple devices for the bot, as it is tied to your Telegram account.

Does Cryptember support trading with leverage?

Yes, the bot supports FUTURES trading mode, providing users with the capability to define the leverage for their trades.

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